Secret Shopper ProgramsAt TechnologyStoreShopper, we develop customized, targeted secret shopper programs that deliver valuable information and insights you can use to improve your bottom line. Here are some of our most popular programs:
Are your employees courteous, friendly and customer-focused? See customer service as your customers see it. Understand how your employees are greeting customers, and how long they take. Know what they’re wearing. What they’re saying. And how they make your customers feel.
Product Knowledge Shops
Do your salespeople really know what they’re selling? Find out how they represent your product or service, how much they know about it, and how they answer customers’ questions.
Merchandising Audit Shops
Is all that money you invested in fixtures and displays being put to good use? See what our secret shoppers have to say.
Want to know how your employees are answering the phone? Or how long your customers are placed on hold? Our custom-designed technology telephone shops measure your company’s performance on the phone from your customer’s point of view. Conversations can even be recorded and distributed electronically.
Are your employees following store policies and procedures? Here’s your chance to see if your expectations are being met.
Customer Experience Program
Ever walked a mile in your customers’ shoes? Our custom TechnologyExperience programs give you valuable insights into what it’s like to be one of your customers over time. Depending on your product or service, we can design a program that helps you understand exactly what your customer experiences throughout the purchase cycle – from initial contact and purchase to follow-up contact, troubleshooting and more.
What’s your competition up to? What are they doing in terms of merchandising, pricing, displays or customer service that you should know about? Our team of secret shoppers will do store reconnaissance and report back on what they see, hear and learn.